Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com. All you need to do is send us an email with the subject line "CANCEL".
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
What’s your return policy?
We guarantee all of our products 100%. If you are not satisfied with the item you purchased from us, contact us to let us know why at email@example.com
Then send it back to us within 30 days of receiving it, and we will send you a new one. Or you can pick one of our other products of equal value.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items, and we’ll sort that out for you.
Any other questions?
Get in touch with us at email@example.com
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Please allow 2 - 7 business days of processing and production time for your order to ship out.
It takes 2-7 days to fulfill an order, after which it’s shipped out.
Shipping times vary depending on where you are located. Shipping typically takes 3-10 business days for Canada & USA.
You can be sure that if we can get it to you sooner, we will.
While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
*Shipping times are estimates only and cannot be guaranteed. Weather conditions, peak shopping seasons, and statutory holidays may also cause delays in the processing and/or delivery of your order. Shipping/Business days are Monday-Friday. Holidays and weekends are not included in business/shipping days.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at firstname.lastname@example.org
If we still haven't managed to answer your question please feel free to contact us via email@example.com and we will do our best to reply within 24 hours :)